Ensure the following before contacting customer support:

• No large items including tree branches and other debris are obstructing the dish.

• There is not an active storm that could temporarily disrupt your connection.

• The Internet service tower that your internet is connected is not currently down. You can check this by clicking the "Coverage Area" page above. 

• Checked multiple devices to ensure it is not a device error.

• Use the router or another device to confirm the electrical outlet used is functioning properly.

• Find the diagram of your router below, confirm every plug is secured tightly and in the correct port.