top of page
Do NOT Reset Your Router
Ensure the following before contacting customer support:
No large items including tree branches and other debris are obstructing the dish.
There is not an active storm that could temporarily disrupt your connection.
The Internet service tower that your internet is connected is not currently down. You can check this by clicking the "Coverage Area" page above.
Checked multiple devices to ensure it is not a device error.
Use the router or another device to confirm the electrical outlet used is functioning properly.
Find the diagram of your router below, confirm every plug is secured tightly and in the correct port.
bottom of page