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Trouble-Shooting Guide
Do NOT Reset Your Router
Ensure the following before contacting customer support:
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No large items including tree branches and other debris are obstructing the dish.
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There is not an active storm that could temporarily disrupt your connection.
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The Internet service tower that your internet is connected is not currently down. You can check this by clicking the "Coverage Area" page above.
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Checked multiple devices to ensure it is not a device error.
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Use the router or another device to confirm the electrical outlet used is functioning properly.
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Find the diagram of your router below, confirm every plug is secured tightly and in the correct port.
Velo 1
Aircube 1
Deco 1
Velo 1
Aircube 1
Deco 1
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