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Open Internet Policy

Effective June 2026

Bluegrass Fiber, LLC (“Bluegrass Fiber,” “we,” “our,” or “us”) is committed to an open Internet and supports the following Net Neutrality principles:

Transparency
No blocking of Internet content, subject to reasonable network management as described below
No throttling of Internet content, subject to reasonable network management as described below
No unreasonable discrimination
No paid prioritization of Internet content
Freedom of customers to access lawful content
Freedom of customers to use non-harmful applications of their choice
Freedom of customers to attach non-harmful personal devices

This Open Internet Policy sets forth certain information regarding the policies and practices of Bluegrass Fiber and how we manage our network for broadband Internet access service (the “Bluegrass Fiber Network”). This Open Internet Policy is a supplement to, and is incorporated by reference in, our Master Service Agreement (the “Service Agreement”); in the event of any inconsistency between this Open Internet Policy and the Service Agreement, this Open Internet Policy controls.

Bluegrass Fiber’s broadband access service is primarily a fixed wireless service (“Service”). Given the nature of fixed wireless services, certain circumstances may affect speed and quality, including foliage, line-of-sight obstructions, distance between a customer’s premises and the transmission point, and the number of devices connected to the Bluegrass Fiber Network. Although our network is engineered to provide consistent high-speed data service, some network management is required, because heavy data usage by even a few customers at peak times can affect performance for all customers.

1. Network Management Practices

1.1 Blocking

Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a customer from accessing lawful content.

1.2 Throttling

Other than reasonable network management practices disclosed below, we do not throttle or otherwise degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

1.3 Affiliated Prioritization

We do not directly or indirectly favor some traffic over other traffic — including through traffic shaping, prioritization, or resource reservation — to benefit any affiliate (an entity that controls, is controlled by, or is under common control with Bluegrass Fiber).

1.4 Paid Prioritization

We do not directly or indirectly favor some traffic over other traffic in exchange for consideration, monetary or otherwise.

1.5 Congestion Management

Our Service is provided on a “best efforts” basis, and our congestion management practices are designed to help all customers experience high-quality service during varying usage periods. Customers select their data speed under a designated Service plan; all Bluegrass Fiber Service plans include unlimited data. While we never throttle customers’ speeds due to high usage, heavy data traffic at a customer’s premises or insufficient local bandwidth can cause local congestion. Consistent with our Service Agreement and Privacy Policy, we may monitor network traffic to ensure sufficient capacity, perform diagnostics, and otherwise manage and enhance the network. We employ Quality of Experience (QoE) systems to help manage and monitor traffic and mitigate congestion.

We may use traffic-shaping software to provide a better quality of experience for customers.
We may conduct deep packet inspection (“DPI”), a type of filtering that examines data and/or header information for viruses, spam, intrusions, or protocol non-compliance that may harm the network; to determine routing; for internal statistical and performance purposes; for lawful intercept capabilities; and/or to enforce our Service Agreement. We do not use DPI for data mining for targeted marketing, advertising, or anti-competitive purposes.
If we determine, in our sole and reasonable discretion, that a customer’s use of the Service negatively impacts other customers or the network, we reserve the right to apply additional congestion management techniques.

1.6 Application-Specific Behavior

Subject to the qualification that Bluegrass Fiber may reasonably limit or rate-control specific applications, protocols, or ports as set forth below, Bluegrass Fiber generally treats all lawful applications identically. We reserve the right to block or limit access to applications, ports, or protocols that we determine, in our sole and reasonable discretion, may expose the network to legal liability, cause harm, or impair the experience of other customers. The Bluegrass Fiber Network may not support certain high-bandwidth video or voice applications, or peer-to-peer applications carrying unlawful or harmful content or software.

1.7 Device Attachment Rules

Generally, you do not need approval to connect a third-party device to the Bluegrass Fiber Network. We do not limit the types of devices that can be connected, provided they are used for lawful purposes and do not harm the network, violate our Service Agreement, or harm other users. If we determine, in our sole and reasonable discretion, that connecting a particular device type negatively impacts other users or the network, or may expose us to legal liability, we reserve the right to limit or restrict that connection.

1.8 Security

We have taken reasonable physical, technical, and administrative safeguards to protect the integrity and operation of the Bluegrass Fiber Network. We monitor the network for security threats and may prohibit activity that we deem, in our sole and reasonable discretion, to pose a potential risk — including denial-of-service activity, IP address or port scanning, excessive login failures, or disruptive or malicious traffic. If we notice excessive or harmful connections, we will attempt to notify the customer to work collaboratively toward a remedy; however, we reserve the right, without advance notice, to block any customer traffic, ports, protocols, devices, or applications that we determine, in our sole and reasonable discretion, may cause harm to the network, other customers, or expose us to legal liability.

2. Performance Characteristics and Commercial Terms

Specific Service plans and rates for an individual customer are set forth on the Bluegrass Fiber website.

2.1 Service Description and Pricing

Current descriptions of our service categories — including pricing, speeds, and suitability for real-time applications — are available at bluegrassfiber.com/plans, covering:

Rural Residential: Silver, Gold, and Platinum plans
GigaBeam Ultra-Wide Band: Value Plan, Business Basic, Business Pro, and Business Executive
Tarana: BF-50, BF-100, and BF-250 plans

2.2 Impact of Non-Broadband Internet Access Service Data Services

We do not offer data-related Specialized Services to customers that would affect the last-mile capacity available for, or the performance of, our broadband Internet access Service offering.

2.3 Various Fees

We assess the following fees for our Service, where applicable. See our Service Agreement above for full pricing details, and visit bluegrassfiber.com/plans for current rates:

Installation Fee
Equipment Repair/Replacement Fee
Late Fee

2.4 Fees for Additional Services

Current descriptions of fees for additional network-related services are available at bluegrassfiber.com/plans, including:

Colocation
Mesh Routing

2.5 Network Speeds

Bluegrass Fiber offers a standard range of download speeds to residential customers from 12 Mbps to 50 Mbps, and to business subscribers from 50 Mbps to 1 Gig. The Bluegrass Fiber Network is designed and maintained to support these speeds, helping ensure that every customer receives the speeds to which they have subscribed. We cannot, however, guarantee speeds at all times, as many factors beyond our control can affect Internet performance, including:

Performance of customer devices
Radio frequency environment at the customer’s premises
Congestion of websites and services on the Internet
Website or service-side speed limiting
Internet and equipment performance outside the Bluegrass Fiber Network

Bluegrass Fiber Service plans are advertised as “up to” certain speeds, reflecting performance under ideal conditions. Without purchasing an expensive dedicated Internet connection, no Internet Service Provider can guarantee package speeds at all times.

2.6 Acceptable Use

As set forth in the Service Agreement, all Bluegrass Fiber service offerings are subject to our Acceptable Use Policy (“AUP”), which we may revise from time to time. The AUP is available at bluegrassfiber.com/legal.

2.7 Privacy Policy

Bluegrass Fiber’s current Privacy Policy is available at bluegrassfiber.com/legal.

2.8 Redress Options

Bluegrass Fiber endeavors to respond to all customer concerns and complaints in a timely and fair manner. We encourage customers to contact us at (502) 783-6456, support@bluegrassfiber.com, or by U.S. mail at 975 River Bend Road, Suite A, Frankfort, KY 40601, to discuss any complaints or concerns.

2.9 Disputes and Arbitration

The Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to customers in the event of a dispute.

3. FCC Requirements and Complaint Process

The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform. Information on these rules is available at fcc.gov/restoring-internet-freedom.

If a customer believes Bluegrass Fiber is not complying with the FCC’s rules, the customer may file an informal complaint with the FCC at consumercomplaints.fcc.gov.

4. Additional Disclaimers

This Open Internet Policy does not affect, alter, or supersede the legal status of Bluegrass Fiber’s cooperative efforts to curtail copyright or trademark infringement in response to information provided by rights holders, in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, our customers, and other end users. This Open Internet Policy does not prohibit us from making reasonable efforts to address the transfer of unlawful content. For more information, please review the Service Agreement and Privacy Policy.

Service Agreement

Last Updated: June 2026

Bluegrass Fiber, LLC Service and Acceptable Use Agreement

SERVICE TERMS AND CONDITIONS

Thank you for choosing Bluegrass Fiber as your Internet Service Provider. This document is important — please read it carefully. This Bluegrass Fiber Service Terms and Conditions and all documents referred to herein (collectively, the “Agreement”) is a legal contract between the customer (“USER”) and Bluegrass Fiber, LLC (“Bluegrass Fiber”) and sets forth the terms and conditions by which Bluegrass Fiber will make available the services USER has subscribed to receive (the “Service(s)”).

Bluegrass Fiber reserves the right to change or modify this Agreement at any time by posting the revised and updated Agreement on Bluegrass Fiber’s website at least 30 days in advance of the effective date of any changes. Bluegrass Fiber may notify USER of any change by: posting notice of changes on Bluegrass Fiber’s website; notifying USER by email or US mail; and/or notifying USER on USER’s monthly billing statement. USER should regularly review information posted online in the Legal area of Bluegrass Fiber’s website to obtain timely notice of such changes. USER’s non-termination or continued use of Services after changes are posted constitutes USER’s acceptance of this Agreement as modified by the posted changes.

This Agreement takes effect once USER’s Service has been activated by Bluegrass Fiber. This Agreement shall continue until USER’s Services are terminated in accordance with this Agreement. This Agreement governs both the Services and any equipment provided by Bluegrass Fiber and used in conjunction with the Service, such as CPE antennas, routers, access points, cameras, switches, cables, and adapters (collectively, a “Device” or the “Equipment”).

Services

Internet Access – Subject to the Service characteristics contained herein, Bluegrass Fiber shall provide Internet connections between the Bluegrass Fiber–provided wireless equipment and Bluegrass Fiber’s broadband network. Broadband connections are provided as “up-to” the speeds advertised within the Service plan subscribed by USER, reflecting performance under ideal conditions. Bluegrass Fiber reserves the right to interrupt those speeds if necessary for equipment upgrades and network maintenance and will do its best to inform USER of any such interruptions ahead of time. Bluegrass Fiber shall have the unrestricted right to engage subcontractors in rendering Services under this Agreement.

Acceptable Use

As a condition of use of the Service, USER warrants to Bluegrass Fiber that USER will use the Service in accordance with the Acceptable Use Policy of Bluegrass Fiber, as it may be updated from time to time, which is available at bluegrassfiber.com/legal.

The transfer of technology across national boundaries, including electronic transmission thereof, is regulated by the U.S. Government. USER agrees not to export, import, or re-export (including by way of electronic transmission) any technology transmitted through Bluegrass Fiber Services without first obtaining any required export license or governmental approval. USER agrees not to directly or indirectly export or re-export such technology to any countries listed from time to time in supplements to Part 770 of Title 15 of the Code of Federal Regulations in Country Groups Q, S, W, Y, or Z. The parties acknowledge that the foregoing lists are subject to regulatory change from time to time.

Bluegrass Fiber will cooperate fully with legal authorities in the investigation of suspected crimes or service abuses. USER agrees to indemnify and hold harmless Bluegrass Fiber, its agents, and representatives from any and all claims, costs, losses, damages, liabilities, and expenses, including reasonable attorneys’ fees, arising out of USER’s breach of this lawful use provision or Bluegrass Fiber’s Acceptable Use Policy.

Copyright, Trademark, and Unauthorized Use of Devices, Firmware, or Software

The Service, any Devices or Equipment, and any firmware or software used to provide the Service or embedded in the Devices or Equipment, and all services, information, documents, and materials on Bluegrass Fiber websites are protected by trademark, copyright, or other intellectual property laws and international treaty provisions. All Bluegrass Fiber websites, corporate names, service marks, trademarks, trade names, logos, and domain names (collectively, “Marks”) are and will at all times remain the exclusive property of Bluegrass Fiber. Nothing in this Agreement grants USER any right or license to use any Bluegrass Fiber Marks.

USER has not been granted any license to use the firmware or software used to provide the Service, or embedded in any Devices or Equipment, other than a nontransferable, revocable license to use such firmware or software in object code form (without modification) strictly in accordance with this Agreement. USER expressly agrees that any Device or Equipment is exclusively for use in connection with the Service, and that Bluegrass Fiber will not provide passwords, codes, or other information that would enable USER to use such Device or Equipment for any other purpose. Bluegrass Fiber reserves the right to prohibit the use of any interface equipment not provided by Bluegrass Fiber. USER represents and warrants that USER possesses all required rights, including software and/or firmware licenses, to use any such interface equipment, and shall indemnify and hold Bluegrass Fiber harmless against any liability arising from USER’s use of it. USER shall not reverse compile, disassemble, reverse engineer, or otherwise attempt to derive source code from the binary code of the firmware or software.

USER shall not change the electronic serial number or equipment identifier of any Device, or perform a factory reset of any Device, without Bluegrass Fiber’s prior consent. Bluegrass Fiber reserves the right to terminate USER’s Service or impose a service fee if it believes, in its sole discretion, that USER has tampered with any Device. USER will remain responsible for any unpaid fees incurred up to such termination. USER shall not attempt to hack or otherwise disrupt the Service, or use the Service in a manner inconsistent with its intended purpose.

Security

USER is solely responsible for maintaining and upholding the security of their account. Bluegrass Fiber is not responsible for any disruption of Service, corrupted files, or viruses affecting USER. USER is responsible for safeguarding their network and equipment through appropriate means from theft, unauthorized use, or system corruption. Any harm to the Bluegrass Fiber network resulting from USER’s failure to properly secure their network or devices may result in immediate termination of Service. USER is entirely responsible for any actions, damages, or costs incurred via their account, regardless of who is using it.

Service Characteristics

Service Availability – The Service is subject to availability, contingent on available Bluegrass Fiber facilities and unique signal path conditions between such facilities and USER’s premises. Due to the nature of the Service technology, Bluegrass Fiber reserves the right to deem the Service unavailable to USER up to, including, and after installation. Bluegrass Fiber assumes no liability for claims, damages, losses, or expenses arising from unavailability of Service in USER’s geographic area, for any reason.

Service Plans

Bluegrass Fiber offers a range of month-to-month Service plans with different speeds and unlimited data usage, subject to availability. A Service Term begins on the date the Service is installed and activated by Bluegrass Fiber, then renews on a 30-day cycle. If USER changes or upgrades their Service plan, proration may be applied to the next billing cycle.

Performance Levels – Speed is a function of traffic on the wider Internet. Bluegrass Fiber Services are provided as “up-to” speeds, and Bluegrass Fiber does not guarantee maximum performance (throughput) levels. Bluegrass Fiber will make every reasonable effort to ensure USERs receive the speeds under their selected Service plan throughout most daily use, reflecting ideal conditions. Bluegrass Fiber is not responsible for speeds at points elsewhere on the Internet, and USER understands that accessed content may be subject to caching or other factors beyond Bluegrass Fiber’s control.

Network Management – USER understands and agrees that Bluegrass Fiber may use various tools and techniques to efficiently and reasonably manage its network, as provided in Bluegrass Fiber’s Open Internet Policy, available at bluegrassfiber.com/legal. Consistent with this policy, Bluegrass Fiber may employ traffic-management technology to allocate bandwidth across customers and has the right, at all times and without notice, to remove, restrict access to, or make unavailable any information or content residing on its servers.

IP Addresses – IP addresses are not portable and are not assigned for independent administration or distribution. USER understands that IP assignments are not guaranteed and may be modified as required by Bluegrass Fiber and/or the American Registry for Internet Numbers (ARIN).

Equipment

Bluegrass Fiber Equipment – Bluegrass Fiber will provide USER with authorized wireless equipment for use with the Service. Only Bluegrass Fiber Customer Premises Equipment (“CPEs”), including third-party Wi-Fi routers approved by Bluegrass Fiber, are permitted to be connected to the Service. Bluegrass Fiber owns all Equipment it installs at the USER location and will monitor and upgrade it as Bluegrass Fiber determines necessary.

USER Equipment – USER is responsible for ensuring that USER’s internet-ready devices meet the current minimum system requirements for use of the Service. USER accepts that Service quality may vary depending on the device used, and agrees to work with Bluegrass Fiber support staff during troubleshooting.

Cancellation / Termination / Change in Service

If USER cancels Service within the ten (10) day grace period, USER will not be charged a setup fee or incur usage fees. To cancel before the grace period ends, USER must notify Bluegrass Fiber by calling or texting Customer Support at (502) 783-6456 or emailing support@bluegrassfiber.com.

USER may terminate Service at any time upon notice to Bluegrass Fiber. Termination is effective on the date USER contacts Bluegrass Fiber, or a future date designated by USER or Bluegrass Fiber, provided Bluegrass Fiber can support that date. Paid charges are not subject to refund; if USER cancels before the end of a billing cycle, there will be no prorated refunds or credits for any partial-month period remaining after termination.

If USER changes or upgrades their Service plan, any applicable prior Service Term will be prorated and a new Service Term will begin for the new plan. Special promotions applied to USER’s account may be discontinued upon a plan change if the promotion is no longer available.

Termination does not affect USER’s obligation to pay all fees for Services rendered prior to termination, including any termination, processing, or administration fees. Accounts must be paid in full before a cancellation is considered complete.

Upon termination, all Equipment provided by Bluegrass Fiber will be retrieved by Bluegrass Fiber. USER is not authorized to uninstall or remove Bluegrass Fiber Equipment, and bears all risk of loss, theft, or damage to the Equipment from the time Service is terminated until it is removed.

Termination and Suspension by Bluegrass Fiber

Inappropriate use or abuse of the Services by USER, as determined in Bluegrass Fiber’s sole discretion, may result in account suspension, termination, and/or legal action. Such conduct by others can be traced, documented, and reported to appropriate authorities, and may be prosecuted to the fullest extent of the law.

Bluegrass Fiber may terminate USER’s account immediately if it determines USER has violated any provision of this Agreement, and reserves the right to unilaterally terminate or suspend an account at any time, without providing a reason. If Service is terminated for any reason, USER remains fully liable for any fees owed under this Agreement, including collection costs and attorneys’ fees.

Fees, Payment, and Billing

Fees include, without limitation, set-up or installation fees, monthly Service fees, monthly equipment fees, and other fees described below. Bluegrass Fiber will invoice setup/installation fees ten (10) days following installation. All other Services and fees are billed on a 30-day backwards billing cycle. USER agrees to pay all applicable federal, state, or local taxes arising under this Agreement.

Additional Fees – Details on Bluegrass Fiber’s additional services, including Welcome Packet information, are available at bluegrassfiber.com/plans. Bluegrass Fiber performs most in-home service visits free of charge. However, a service visit necessitated by USER neglect, carelessness, or abuse of Bluegrass Fiber equipment may result, at Bluegrass Fiber’s sole discretion, in a service fee or termination of Service. Examples include cut wires, factory resets, unauthorized removal or repair of Equipment, refusal to assist with remote troubleshooting, or failure to follow basic troubleshooting steps.

For current troubleshooting steps, visit bluegrassfiber.com/troubleshooting.

Payment Method – Bluegrass Fiber accepts credit or debit payments only.

Late Fees and Service Suspension – All invoices are due ten (10) days from the invoice date. A late fee of $10.00 is incurred after five (5) days of non-payment and added to the following billing cycle. After ten (10) days of non-payment, USER’s account is automatically suspended. USER can reactivate Service by submitting payment through the client portal or contacting Support at (502) 783-6456.

Billing Disputes and Errors – Subject to applicable law, USER may dispute any invoiced charge by contacting Bluegrass Fiber within one hundred twenty (120) days of the invoice date. After that period, all charges are deemed correct and indisputable, and USER waives the right to dispute them. Bluegrass Fiber’s obligation for billing errors resulting in overpayment is limited to issuing invoice credits equal to the amount erroneously billed.

Fee Changes – Bluegrass Fiber may change its Service fees, add new fees, or modify additional fees at any time, upon notice to USER. If USER agrees to a one (1) month Service Term, base monthly Service fees will not change during that term.

USER Charges – USER acknowledges that USER may incur USER-initiated charges while using the Services (for example, accessing or purchasing certain offerings via the Internet). USER agrees that all such charges, fees, and taxes are USER’s responsibility and not Bluegrass Fiber’s.

Installation and Access to USER’s Premises

Bluegrass Fiber will provide installation Services at USER’s premises at an agreed-upon price. Installation may require entry of Cat5 and/or other wiring into the building, and USER consents to and authorizes such modifications. USER authorizes Bluegrass Fiber and its employees, agents, contractors, and authorized representatives to enter USER’s premises to install, maintain, inspect, repair, and remove the Equipment and/or Services. If USER is not the property owner, USER will, upon request, supply Bluegrass Fiber with the owner’s name, address, and written consent (or other evidence of USER’s authority to grant access), or Bluegrass Fiber may request permission from the owner directly. This Agreement is contingent upon Bluegrass Fiber obtaining a right of entry to the premises, and Bluegrass Fiber has no liability if access is denied or limited for any reason. USER will not remove, modify, or reconnect the Equipment to a different outlet without instruction from Bluegrass Fiber staff. Bluegrass Fiber may relocate Equipment within the premises at USER’s request, for applicable charges.

Moving and Reconnection

If USER moves and wishes to relocate Service, USER must submit a relocation request to support@bluegrassfiber.com, including the requested termination date, new address, prospective move-in date, and requested transfer date. Bluegrass Fiber will confirm Service availability at the new location and inform USER accordingly. If serviceable, Bluegrass Fiber will schedule an installation date; all new installations are subject to a setup/installation fee, due within ten (10) days. USER agrees to continue complying with this Agreement upon transfer, and a new billing cycle and Service Term will commence upon activation at the new location.

If Bluegrass Fiber is unable to provide Service at USER’s new location, this Agreement will terminate, and USER will be liable for fees incurred up to the termination date, but not subject to Early Termination Fees. If Bluegrass Fiber has not received sufficient information to process the relocation order within thirty (30) days of the Service termination date, this Agreement will be considered terminated by USER.

Privacy

Bluegrass Fiber values your privacy and personal information and maintains a Privacy Policy explaining how it collects, uses, manages, discloses, and protects your data. This Privacy Policy is updated periodically and can always be found at bluegrassfiber.com/legal. By using our Service, you agree to the practices described in the Privacy Policy. If the policy changes and you continue using the Service after being notified, you accept the new terms.

Mobile Data Sharing

Your mobile information is never shared with third parties for marketing or promotional purposes. It is used solely by Bluegrass Fiber to provide and support your Service.

Data Use and Sharing

We may share your information with service providers who assist with account management and customer support, or where legally required. See the full Privacy Policy section below for details.

Data Transfer and Security

Your personal data is not transferred to outside organizations except as described in this Privacy Policy. We use access controls and audits to help ensure your information is not shared without authorization.

SMS Messaging

Bluegrass Fiber uses SMS messaging to provide Customer Care notifications to customers who have voluntarily opted in. Opting in to SMS is not required to activate or maintain internet service.

Categories of messages you may receive after opting in include Customer Care, Informational, and General Conversation messages — for example, billing reminders, payment confirmations, service outage alerts, maintenance notifications, appointment reminders, and support communications. Message frequency varies. Message and data rates may apply.

To opt out at any time, reply STOP or CANCEL to any message. You will receive one confirmation message that you have been unsubscribed, after which you will no longer receive SMS messages from us. To opt back in, follow the same enrollment process described in our opt-in flow.

For help with SMS messaging, reply HELP to any message, email support@bluegrassfiber.com, or call (502) 783-6456.

Bluegrass Fiber Messaging Terms and Conditions

The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time by texting “STOP” to the number from which you received messages. After you send “STOP,” we will send a confirmation message, after which you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time.
If you are experiencing issues with the messaging program, reply with the keyword HELP, or contact support@bluegrassfiber.com.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to or from you. Message frequency varies based on communication needs. Contact your wireless provider with questions about your text or data plan.
For questions about privacy, see the Privacy Policy section of this page.

Data Sharing Summary

Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and SMS consent data are never shared with anyone for any purpose. Any other data-sharing language elsewhere in this policy explicitly excludes mobile opt-in data.

USER Obligations

USER shall notify Bluegrass Fiber immediately, by email or phone, if any Device is stolen or if USER becomes aware that USER’s Service is being used fraudulently or without authorization. USER must provide the account holder’s name, address, and a description of the circumstances. Failure to do so in a timely manner may result in termination of Service and additional charges. Until Bluegrass Fiber receives such notice, USER remains liable for all use of the Service via a stolen Device and any unauthorized use of the Service.

USER is liable for any content transmitted by or through USER’s Service or Device, whether by USER or any authorized or unauthorized user. USER shall ensure all use of the Service complies with applicable laws, regulations, and instructions. Bluegrass Fiber reserves the right to terminate or suspend Service and remove content that does not conform to this Agreement or interferes with Bluegrass Fiber’s ability to provide Services to USER or others. Bluegrass Fiber’s action or inaction does not constitute review or approval of USER’s use or content.

USER acknowledges that the Internet may contain material that is adult in nature, inappropriate, or offensive. USER is responsible for all information received, transmitted, or stored by USER and releases Bluegrass Fiber from, and agrees to indemnify Bluegrass Fiber and its officers, directors, agents, and employees against, any claims, losses, or expenses relating to such information or material. This indemnification survives termination of this Agreement.

Warranty

USER expressly agrees that use of the Services and any Equipment is at USER’s sole risk. The Services and Equipment are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including any warranty of title, non-infringement, fitness for a particular purpose, or merchantability. Bluegrass Fiber does not warrant uninterrupted, timely, or secure use of the Service; that the Service will meet USER’s requirements; that the Service will be error-free or free of harmful components; or that data transmitted via the Service will be uncorrupted, timely, or free from unauthorized access. Statements by Bluegrass Fiber or its agents or installers, whether oral or written, are informational only and are not a warranty. Some states do not allow limitations on implied warranties, so the above may not apply to USER.

Limited Warranty – Bluegrass Fiber warrants that it will use reasonable efforts to render Services in a timely, professional, and workmanlike manner consistent with the timelines established herein. Any claim for breach of this warranty must be brought within thirty (30) days of USER’s actual discovery of the defect; Bluegrass Fiber has no liability for claims made after that period. Bluegrass Fiber does not warrant that use of the Services will be uninterrupted or error-free. Bluegrass Fiber’s entire liability and USER’s exclusive remedy for breach of this warranty is, at Bluegrass Fiber’s sole option, repair or replacement of the connection Services or products, forgiveness of all or part of the current invoice’s Service fees, or termination of Service. This is the only warranty made by Bluegrass Fiber. If unauthorized modifications are made to the Equipment or Services during the warranty period, or if the Services or products are subject to abuse, accident, or improper use, or if USER breaches this Agreement, this warranty terminates immediately.

Other than warranties expressly set forth in documentation provided with a Device, Bluegrass Fiber makes no warranties of any kind, express or implied, regarding the Device or Equipment, and disclaims any warranty of merchantability, fitness for a particular purpose, title, non-infringement, or any warranty arising from usage of trade, course of dealing, or course of performance.

Limitation of Liability

To the fullest extent permitted by law, Bluegrass Fiber and its affiliates, and each of their respective members, officers, directors, employees, shareholders, representatives, contractors, agents, successors, and assigns, will not be liable to USER or any third party with respect to the Service or this Agreement under any contract, negligence, tort, strict liability, or other legal theory, beyond the limits described in this Agreement. Some states do not allow exclusion or limitation of incidental or consequential damages, so these limitations may not apply to USER. If any part of this limitation is found invalid or unenforceable, Bluegrass Fiber’s aggregate liability for amounts otherwise limited will not exceed the Service charges for the affected time period.

Bluegrass Fiber will have no liability for amounts exceeding the Service charges for the affected period; for third-party fees or charges (banking fees, overdraft fees, mobile or wireline charges, technician charges, or similar); for indirect, special, incidental, punitive, exemplary, or consequential damages; for data loss or cost of procuring substitute goods or services; for damages from USER’s failure to back up equipment, or any security lapse USER or any other party experiences while using the Service; for USER’s use of the Service in connection with high-risk or unlawful uses, or any use violating this Agreement; or for any matter beyond Bluegrass Fiber’s reasonable control.

Bluegrass Fiber is not liable for any delay or failure to provide the Service, including 911 dialing, or interruption or degradation of voice quality caused by: an act or omission of an underlying carrier, service provider, vendor, or other third party; equipment, network, or facility failure, upgrade, modification, shortage, or relocation; loss of power to USER; outage of or port blocking by USER’s ISP or broadband provider; force majeure events (acts of God or nature, strikes, fire, war, riot, terrorism, government actions); any act or omission by USER or anyone using the Service or Device provided to USER; or any other cause beyond Bluegrass Fiber’s control. Bluegrass Fiber’s aggregate liability under this Agreement will never exceed the Service charges for the affected period.

Indemnification

USER agrees to defend, indemnify, and hold Bluegrass Fiber, its officers, directors, agents, and employees harmless from any claims, losses, and damages, including attorneys’ fees, resulting from USER’s violation of this Agreement, USER’s placement or transmission of materials or content through Bluegrass Fiber’s network, any use of USER’s account (with or without USER’s knowledge or consent), or actions taken by Bluegrass Fiber as part of investigating a suspected violation or as a result of a concluded violation, or arising from USER’s use of or inability to use Bluegrass Fiber’s Services or Equipment, including 911 dialing.

Miscellaneous

Relationship

USER is not an agent of Bluegrass Fiber and has no authority to obligate Bluegrass Fiber by contract or otherwise.

Third-Party Beneficiaries

No provision of this Agreement provides any non-party with any remedy, claim, liability, reimbursement, cause of action, or third-party beneficiary rights.

Survival

Provisions intended by their sense and context to survive termination or expiration of this Agreement shall survive.

Transferability and Assignment

USER shall not sell, transfer, or assign this Agreement. USER’s account and right to use Bluegrass Fiber Services are not transferable without Bluegrass Fiber’s prior consent. USER agrees to protect their password and account from unauthorized use, and is solely responsible for the security of that information.

Proprietary Rights

Bluegrass Fiber grants USER a non-exclusive, non-transferable license to use the products and Services provided hereunder. Title and intellectual property rights remain with Bluegrass Fiber. USER recognizes that the products and Services constitute valuable trade secrets and shall use best efforts to protect their confidentiality, and shall not copy, alter, reengineer, reverse engineer, tamper with, or otherwise misuse them.

Jurisdiction, Venue, and Choice of Law

USER agrees that exclusive jurisdiction for any claim or dispute with Bluegrass Fiber, or relating to USER’s account or use of the Services, resides in the courts of Kentucky, and that this Agreement is governed by Kentucky law. USER consents to personal jurisdiction in Kentucky courts in connection with any such dispute. If legal action is necessary to enforce or interpret this Agreement, the substantially prevailing party is entitled to reasonable attorneys’ fees and costs in addition to other relief.

Amendments

Bluegrass Fiber may modify this Agreement from time to time; USER’s continued use of the Service following notice of modification constitutes acceptance. If USER does not agree to a modification, USER must immediately stop using the Service and notify Bluegrass Fiber of their intent to cancel.

Information

USER acknowledges that Bluegrass Fiber and its affiliates may retain and use information, comments, or ideas conveyed by USER relating to the Service to provide better service. Bluegrass Fiber may open and maintain a customer file.

Entire Agreement

This Agreement, including the Service Inquiry and all other referenced documents and Bluegrass Fiber policies, constitutes the entire agreement between Bluegrass Fiber and USER on this subject matter. Bluegrass Fiber’s failure to enforce strict performance of any provision is not a waiver of that provision or any right.

Severability

If a court of competent jurisdiction determines, as part of a final non-appealed judgment, that any provision of this Agreement is void, invalid, illegal, or otherwise unenforceable, that provision will be enforced as nearly as possible in accordance with the parties’ stated intention, while the remainder of the Agreement remains in full force and effect.

Acceptance

USER represents and warrants that USER is of lawful age to enter into this Agreement, has full right, power, and authority to do so and to perform USER’s obligations hereunder, and that accepting this Agreement does not violate any agreement to which USER is a party or by which USER is bound.

By using and accepting Service from Bluegrass Fiber, USER acknowledges having read and understood this Agreement and agrees to be legally bound by its terms and any associated documents, the same as if USER had physically signed it. This Agreement supersedes all other written and oral communications or agreements on this subject matter. Any waiver, modification, or variation of any term is effective only in writing, signed by an authorized officer of Bluegrass Fiber.

By providing Bluegrass Fiber with USER’s telephone number(s) or email address, USER consents to being contacted by Bluegrass Fiber or its agents (including collection agents) at those numbers or addresses, or any later-acquired contact information, including live or pre-recorded messages, text messages, or emails, to the extent necessary to enforce this Agreement. Emails may be delivered by an automated service for efficiency.

By USER’s use and acceptance of the Service, USER is indicating that USER has read, understood, and agreed to be bound by the terms and conditions of this Agreement.

Privacy Policy

Effective Date: June 2026

Bluegrass Fiber, LLC (“Bluegrass Fiber,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our services, you agree to the practices described in this policy.

This policy applies to all customers of Bluegrass Fiber and any individuals who contact us for support or submit information through our website at bluegrassfiber.com.

Information We Collect

Information You Provide

When you sign up for service, contact support, or manage your account, we may collect your name and service address, billing address and payment information, email address, mobile phone number (if provided for SMS notifications), account login credentials, and any communications you send to us.

Information We Collect Automatically

As part of operating and maintaining our network, we may collect IP addresses assigned to your account, network usage data and traffic patterns (for network management purposes only), equipment identifiers for Bluegrass Fiber–provided devices, and service activation and billing dates.

How We Use Your Information

We use the information we collect only to provide, activate, and manage your internet service; process payments and send invoices; send service-related communications such as outage alerts, maintenance notices, appointment reminders, and billing notifications; respond to support requests; manage and maintain our network; comply with applicable laws; and enforce our Service Agreement and Acceptable Use Policy. We do not use your information for targeted advertising, third-party marketing, or any purpose not listed here.

SMS / Text Message Communications

Opt-In Is Voluntary

Providing your mobile phone number and opting in to receive SMS messages from Bluegrass Fiber is entirely voluntary. You are not required to opt in to SMS notifications to activate or maintain your internet service.

How We Use Your Mobile Number

If you opt in, we use your mobile number only to send Customer Care, Informational, and General Conversation messages — for example, billing reminders, payment confirmations, outage alerts, maintenance notifications, appointment reminders, and support communications. We do not send marketing or promotional SMS messages.

Mobile Data Sharing

Your mobile phone number and SMS opt-in consent are never shared, sold, transferred, or disclosed to any third party, affiliate, or lead generator for any purpose, including marketing or promotions. This restriction applies regardless of any other data-sharing provision in this policy.

Message Frequency and Rates

Message frequency varies based on account activity and service events. Message and data rates may apply depending on your mobile carrier plan.

How to Opt Out

You may opt out at any time by replying STOP or CANCEL to any message you receive from us. You will receive one final confirmation message, after which no further SMS messages will be sent. To re-enroll, follow the same opt-in process described above.

Help

For help with SMS messaging, reply HELP to any message, email support@bluegrassfiber.com, or call (502) 783-6456.

How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

Service Providers: vendors who assist with billing or customer support, solely to perform services on our behalf, and contractually prohibited from using your information for any other purpose.
Legal Requirements: when required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Bluegrass Fiber, our customers, or others.
Business Transfers: in the event of a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction; affected customers will be notified as required by law.

Mobile opt-in data is explicitly excluded from any information-sharing arrangement described above, including any business transfer.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce our agreements, or comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it securely.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure. Please protect your account password and notify us immediately if you suspect unauthorized account access.

Your Choices and Rights

You may request a copy of the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to our legal obligations and legitimate business needs), and opt out of SMS communications at any time by replying STOP. To exercise these rights, contact support@bluegrassfiber.com or (502) 783-6456.

Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted at bluegrassfiber.com/legal, and we may also notify you by email or SMS. Continued use of our services after notice of changes constitutes acceptance of the updated policy.

Contact Us

Bluegrass Fiber, LLC

975 River Bend Road, Suite A, Frankfort, KY 40601

Phone / Text: (502) 783-6456

Email: support@bluegrassfiber.com

Website: bluegrassfiber.com/legal

Bluegrass Fiber Neighbor Network Referral Program — Terms & Conditions

1. Eligibility

This promotion is open to existing customers (“Referrers”) and new customers (“Referees”) who are legal residents of Kentucky and at least 18 years of age. Both Referrer and Referee accounts must be active and in good standing at the time the referral is submitted and throughout the entire discount period.

2. Offer Details

A qualified Referrer and Referee will each receive 25% off their monthly service charges for three (3) consecutive billing cycles.

Discount applies only to recurring monthly service charges for base internet plans (surcharges, late fees, etc. are not discounted).
Bluegrass Fiber does not charge taxes or regulatory fees, so no such amounts are included or discounted.
One-time charges, installation fees, equipment purchases, or non-qualifying services are excluded.

3. Referrer Discount Limits

Referrers may earn multiple referral discounts, subject to the following limits:

A Referrer may receive no more than 75% off their monthly bill at any one time, regardless of the number of active referral credits.
A maximum of twelve (12) unique referrals, up to a maximum annual award of $314.97, may be credited to a Referrer within any rolling twelve-month period, measured from the date of the Referrer’s first qualifying referral.

4. Account Standing Requirement

If either the Referrer or Referee becomes delinquent, suspended, disconnected, or otherwise not in good standing at any point during the discount period, all remaining referral discounts for that customer will be immediately forfeited. Forfeited discounts cannot be reinstated, even if the account later returns to good standing.

5. Non-Transferability

Referral discounts cannot be transferred, assigned, gifted, or sold; have no cash value and cannot be redeemed for cash, credit, or refunds; cannot be applied retroactively to past charges; and may not be combined with certain other promotional offers unless expressly permitted.

6. Verification and Fraud Prevention

Bluegrass Fiber reserves the right to verify all referrals and to deny or revoke discounts in cases of suspected fraud, self-referral, duplicate accounts, misuse, or violation of these Terms & Conditions. We may request reasonable documentation to confirm eligibility.

7. Modification or Termination of Promotion

Bluegrass Fiber may modify, suspend, or terminate this promotion at any time, with or without notice, except where prohibited by Kentucky law. Changes will not affect discounts already earned but not yet applied, unless the customer becomes ineligible under these Terms.

8. Limitation of Liability

To the fullest extent permitted by Kentucky law, Bluegrass Fiber is not liable for lost discounts, referral tracking errors, technical issues, or any damages arising from participation in this promotion.

9. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Kentucky. Any disputes arising from or relating to this promotion shall be resolved in accordance with Kentucky law