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Red Light-
Error transmitting/receiving
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Verify that the POE adapter, is secured and is emitting a small white light.
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Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.
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Verify all connections are secure and properly connected.
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Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.
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If this does not resolve your issue, contact customer support.
Yellow Light-
Updating
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If this light continues on for longer than ten(10) Minutes. Unplug only the router for 3-5 seconds then plug it back in.
No Light-
No Power
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Confirm that the AC Adapter Plug is connected. Make sure the plug is seated securely within the hole.
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If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.
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No Light-
No Power
Red Light-
Startup Stage
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The router is starting, this light should only be there shortly.
Blue Light-
Updating
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The router is functioning correctly.
Flashing Red Light-
Unable To Connect
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Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.
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Verify all connections are secure and properly connected.
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Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.
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Confirm that the AC Adapter Plug is connected. Make sure the plug is seated securely within the hole.
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If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.
Amber Light-
Disconnected
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If the light appears amber, you most likely pressed the reset router button. The router is no longer connected to our service.
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No Light-
No Power
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If the opaque ring around the base of your router has no light this can mean one of two things:
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Firstly, the router's light could have simply went out some time in its lifespan, the router will still be functioning.
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Secondly, the router may not be connected to power or the router may have stopped working. Make sure the plug is seated securely within the hole.
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If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.
White Light-
Router is on
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The opaque ring around the base of the router should be either emitting white or blinking white light. This indicates the router has power.
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Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.
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Verify all connections are secure and properly connected.
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Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.
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If this does not resolve your issue, contact customer support.