Possible Issues
Deco Router
If your internet is not functioning, check your router and refer to possible troubleshooting solutions below.
NEVER Hit the Reset Button!
Yellow Light-
The Router is Updating.
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​If this light continues on for longer than ten(10) Minutes. Unplug only the router for 3-5 seconds then plug it back in.
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If this does not resolve your issue, contact customer support.
Red Light-
The Dish is not receiving or transmitting properly.
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Verify that the POE adapter, shown as "A" above, is secured and is emitting a small white light.​
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Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.
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Verify all connections are secure and properly connected.
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Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.
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If this does not resolve your issue, contact customer support.
No Light-
No Power is getting to the router.
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Confirm that the AC Adapter Plug is connected. This is hole "C" as shown above. Make sure the plug is seated securely within the hole.
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If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.
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If this does not resolve your issue, contact customer support.
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Guide
A(RED) - Connects to the wire coming in to power the dish mounted outside.
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B(PURPLE) - Connects to one of the ethernet ports on the router to provide data.
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C(BLUE) - AC adapter port for powering the router.
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D(Green) - Extra ethernet port for hard-wired internet access.
Possible Issues
Vilo Router
If your internet is not functioning, check your router and refer to possible troubleshooting solutions below.
NEVER Hit the Reset Button!
No Light-
No Power is getting to the router.
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Confirm that the AC Adapter Plug is connected. Make sure the plug is seated securely within the hole.
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If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.
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If this does not resolve your issue, contact customer support.
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Amber Light-
The Router is Updating.
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If the light appears amber, you most likely pressed the reset router button. The router is no longer connected to our service.
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Contact customer support.
Red Light-
Router is Starting.
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The router is starting, this light should only be there shortly.
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If this light persists, contact customer support.
Blue Light-
The Router is Functioning.
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The router is connected and functioning properly
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If the Blue Light remains on while your internet is not functioning, contact customer support.
Flashing Red Light-
Unable To Connect.
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Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.
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Verify all connections are secure and properly connected.
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Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.
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If this does not resolve your issue, contact customer support.
Guide
A(RED) - Connects to the wire coming in to power the dish mounted outside.
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B(Blue) - Provides power to the router.
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C(Green) - Extra ethernet port for hard-wired internet access.
Possible Issues
AirCube Router
If your internet is not functioning, check your router and refer to possible troubleshooting solutions below.
NEVER Hit the Reset Button!
White Light-
Router is On.
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The opaque ring around the base of the router should be either emitting white or blinking white light. This indicates the router has power.
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Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.
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Verify all connections are secure and properly connected.
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Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.
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If this does not resolve your issue, contact customer support.
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If this does not resolve your issue, contact customer support.
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No Light-
No Power is getting to the router.
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If the opaque ring around the base of your router has no light this can mean one of two things:
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Firstly, the router's light could have simply went out some time in its lifespan, the router will still be functioning.
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Secondly, the router may not be connected to power or the router may have stopped working.
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Guide
A(Red) - One ethernet cord connects these two ports to provide power to all equipment.
B(Purple) - This port is not used.
C(Blue) - The line coming in to your home from the dish outside connects into this port
The two additional ports (not labeled) are for hard-wired internet access.
