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Deco

Possible Issues
Deco Router

If your internet is not functioning, check your router and refer to possible troubleshooting solutions below.

NEVER Hit the Reset Button!

Yellow Light-
The Router is Updating.

  • ​If this light continues on for longer than ten(10) Minutes. Unplug only the router for 3-5 seconds then plug it back in.

  • If this does not resolve your issue, contact customer support.

Red Light-
The Dish is not receiving or transmitting properly.

  • Verify that the POE adapter, shown as "A" above, is secured and is emitting a small white light.​

  • Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.

  • Verify all connections are secure and properly connected.

  • Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.

  • If this does not resolve your issue, contact customer support.

No Light-
No Power is getting to the router.

  • Confirm that the AC Adapter Plug is connected. This is hole "C" as shown above.  Make sure the plug is seated securely within the hole.

  • If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.

  • If this does not resolve your issue, contact customer support.

 

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Guide

A(RED) - Connects to the wire coming in to power the dish mounted outside.

B(PURPLE) - Connects to one of the ethernet ports on the router to provide data.

C(BLUE) - AC adapter port for powering the router.

D(Green) - Extra ethernet port for hard-wired internet access. 

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Troubleshooting_Deco.jpg
vilo 1

Possible Issues
Vilo Router

If your internet is not functioning, check your router and refer to possible troubleshooting solutions below.

NEVER Hit the Reset Button!

No Light-
No Power is getting to the router.

  • Confirm that the AC Adapter Plug is connected. Make sure the plug is seated securely within the hole.

  • If this does not fix your issue, confirm that the outlet or surge protector is functioning properly.

  • If this does not resolve your issue, contact customer support.

 

Amber Light-
The Router is Updating.

  • If the light appears amber, you most likely pressed the reset router button. The router is no longer connected to our service.

  • Contact customer support.

Red Light-
Router is Starting.

  • The router is starting, this light should only be there shortly.

  • If this light persists, contact customer support.

Blue Light-
The Router is Functioning.

  • The router is connected and functioning properly

  • If the Blue Light remains on while your internet is not functioning, contact customer support.

Flashing Red Light-
Unable To Connect.

  • Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.

  • Verify all connections are secure and properly connected.

  • Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.

  • If this does not resolve your issue, contact customer support.

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Guide

A(RED) - Connects to the wire coming in to power the dish mounted outside.

B(Blue) - Provides power to the router.

C(Green) - Extra ethernet port for hard-wired internet access. 

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AirCube

Possible Issues
AirCube Router

If your internet is not functioning, check your router and refer to possible troubleshooting solutions below.

NEVER Hit the Reset Button!

White Light-
Router is On.

  • The opaque ring around the base of the router should be either emitting white or blinking white light. This indicates the router has power. 

  • Ensure that no obstructions are blocking the dish. Things such as severe weather, ice, and tree limbs can slow or stop connection.

  • Verify all connections are secure and properly connected.

  • Ensure that the outside antenna(dish) has no visible damage and is still securely mounted.

  • If this does not resolve your issue, contact customer support.

  • If this does not resolve your issue, contact customer support.

 

No Light-
No Power is getting to the router.

  • If the opaque ring around the base of your router has no light this can mean one of two things:

  • Firstly, the router's light could have simply went out some time in its lifespan, the router will still be functioning.

  • Secondly, the router may not be connected to power or the router may have stopped working. 

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Guide

A(Red) - One ethernet cord connects these two ports to provide power to all equipment.

B(Purple) - This port is not used.

C(Blue) - The line coming in to your home from the dish outside connects into this port

The two additional ports (not labeled) are for hard-wired internet access.

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